Workflow Automation Solutions

Workflow Automation leverages technology to digitize processes and achieve operational excellence. Utilizing rule-based logic, it transforms essential, manual workflows into self-sustaining systems. These automated processes operate without human intervention, significantly boosting efficiency and productivity and enhancing the overall customer experience. Our advanced workflow automation solutions are precisely designed to remove bottlenecks and operational inefficiencies. Thanks to our bespoke systems, your team can focus on strategic initiatives that directly contribute to your bottom line.

Our Workflow Automation Expertise:

Sales process automation

We specialize in building custom sales process automation tools to streamline your processes and accelerate sales cycles. Our solutions unlock the collaboration potential, automate complex sales tasks, and offer guided selling. We apply AI-driven analytics to give you real-time insights that empower your sales team to make informed decisions and close deals faster. Learn More.

Product Life-cycle Management

Our expertise in product life-cycle management covers a wide range of sectors, meeting unique challenges with tailored software. We develop 100% bespoke solutions that streamline complex data workflows, secure storage, and seamless integration. We optimize your product development process to align with market demands and meet compliance standards efficiently. Learn more.

Supply chain automation

We build custom supply chain automation solutions that range from inventory and warehouse management to logistics and supplier collaboration. Leveraging real-time analytics and IoT integration, our tailored software optimizes operations, enhances efficiency, and provides actionable insights for smarter decision-making. Learn more.

Back office automation

Our back-office automation solutions empower Finance, HR, and IT departments with real-time analytics and streamlined data management. We build dynamic reporting systems and intuitive self-service portals that enable cohesive decision-making and operational efficiency, transforming your back-office functions into a strategic asset. Learn more.

Case studies
Online catalogues and product selection tool
Online Catalog and Product Selection Software

A transformative journey from printed catalogs into a seamless digital experience that simplifyes product selection

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web car configurator
Advanced Car Configurator

Web-based car configurator integrated with CRM and PIM system

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marketing activities planning system
Marketing Planning and Reporting Software

Marketing activities planning and reporting system for the whole dealership network

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Custom CPQ Software
Custom Platform with CPQ and PDM Capabilities

Configure, Price and Quote system for heating and cooling systems based on custom PDM platform

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Ready to rethink your legacy operations?

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Our Workflow Automation Services:

Workflow automation solution consulting

Our workflow automation experts analyze your existing workflows to identify inefficiencies and areas for improvement. We guide you in selecting the right technology and integration approaches. Our workflow automation services ensure you’re not just automating but automating intelligently for maximum ROI.

Solution design and architecture

Right Information specializes in designing robust and scalable custom workflow automation architectures that can adapt to your evolving business needs. Working closely with you, our experienced developers plan and design strategies to simplify and automate workflows across various departments, choosing suitable automation tools and technologies.

Bespoke software development

We don’t believe in one-size-fits-all solutions. Our custom software development services focus on creating AI-powered, bespoke workflow automation tools that are as unique as your business needs. We minimize errors and inefficiencies by tailoring each automated task to align perfectly with your operational needs, setting your business toward automation excellence.

Generative AI Implementation

We build, customize, and deploy Generative Artificial Intelligence models for any application. Generative AI analyzes repetitive tasks within a workflow and creates scripts or bots to automate them. Our intelligent models analyze your processes to identify bottlenecks and inefficiencies and generate alternative workflow models that are more efficient. Applying GenAI provides ongoing enhancements to your operational efficiency.

Our cooperation models:

Time and Materials

T&M is a flexible model, best for medium and large-scale projects when requirements are not clear enough. This contract gives you full control for modifying project span or workloads. Your project can start much quicker, and the scope allows dynamic changes.

Fixed or target price

The fixed-price model is best for small, one-time projects where the scope, timeline and requirements can be well-defined. The software development process strictly follows the amount of work fixed in the contract.

Dedicated team

This highly flexible model allows you to quickly extend your team with required technology specialists.  Adjust the team’s size, communicate with individual members, and adjust the workload to ensure an efficient project flow.

Looking to automate any business process? Let’s talk!

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Why Choose us as a Your Technology Partner?

21+

Years in Business

We’ve spent over two decades in the software industry, ensuring reliable and trusted services.

20+

Years of Cooperation

with Our Longest-Standing Client. Our client relationships often last for years, a testament to our dedication and service quality.

40+

Clients Worldwide

Our global footprint is extensive and we proudly serve clients across multiple continents.

100%

Commitment to Every Project

We’re fully committed to each and every project, big or small, aiming to deliver tailored solutions using a modern tech stack.

200+

Projects Delivered Successfully

Spanning diverse industries and technologies, our successful projects highlight our versatility, technological prowess, and customer-centric approach.

What clients talk about us:
“Right Information follows an efficient workflow, communicating and resolving issues quickly. They delivered faster than expected.”
US flag
Josh Evans, Engineering Manager Continental Fan Manufacturing Inc.
“This project for us is value-adding and cost-reducing in many ways. We did a lot of double work before, and getting rid of that will directly impact our profitability. ”
Finland Flag
Product Manager Heating & Cooling System Manufacturer
“Right Information remained flexible throughout the process, collecting and incorporating feedback from multiple stakeholders. Their creative problem-solving abilities made them stand out.”
England flag
Director Cultural Heritage Publisher
“From day one, it was a great pleasure to work with Right Information. We achieved exactly what we set out to achieve, and we did it on time and within budget.”
Poland flag
Bartosz Popiel, Marketing Coordinator Mazda Motor Poland

Any Questions? Get in touch.

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    Frequently Asked Questions:

    1. What is a workflow automation?
      Workflow automation is a technology-driven approach that employs tools and techniques to convert manual, high-touch processes into automated, low-touch workflows. It utilizes IT tools with rule-based logic to manage complex business operations, such as data entry, sequences, and approvals. This automation significantly enhances efficiency, productivity, and the overall customer experience. It makes essential workflows self-driven, allowing them to progress without waiting for human action.
    2. How workflow automation works?
      Workflow automation operates on the principle of conditional rules to determine when and how to initiate a new task or process. Using pre-defined ‘if/then’ statements, the system guides processes effectively. For example, if a customer clicks ‘talk to an agent,’ an automated alert goes to the relevant salesperson. These processes can also include branches that shift between different paths depending on actions taken by employees and other stakeholders within the workflow. Transitioning from manual to automated workflows involves auditing existing business processes and establishing the logic for how those processes can be automated to form digital workflows.

    3. Process automation vs workflow automation, what’s the difference?
      Process automation focuses on automating individual tasks, while workflow automation involves automating a series of interconnected tasks within a workflow. Workflow automation solutions offer a more holistic approach, integrating various tasks to create a seamless workflow in software environments.
    4. What are the different types of workflow automation?
      There are three primary types of workflow automation, each with its own level of complexity:

      – Sequential workflow: This type is chart-based and moves from one step to the next linearly. Each step is dependent on the completion of the previous one. For example, sales processes often use sequential workflows.

      – State machine workflow: This type is more complex and allows for back-and-forth movement between steps. It’s often used in processes that require creative input or additional reviews.

      -Rules-driven workflow: This type combines elements of sequential workflows but incorporates rules that dictate its progress. It’s useful for projects with clear goals but varying specifications.

      These types offer different advantages depending on the specific needs of a business, allowing for customization and flexibility in workflow automation systems.
    5. Which workflows can you automate?
      Almost any repetitive, rule-based task can be automated. Here are some examples of how different teams employ workflow automation:

      Sales: Workflow automation handles tasks like lead management, advancing leads through the sales pipeline, and sending pre-written sales emails. This is often facilitated through Customer Relationship Management (CRM) systems.

      Back Office: Key areas include document management, data entry, invoice processing, and payroll processing, where tasks like digitizing documents, validating data, and managing schedules can be automated.

      Human Resources: Workflow automation assists in employee onboarding, benefits enrollment, and document submission, making the HR processes smoother for the team and the employees.

      IT: IT departments can use workflow automation to manage IT support tickets, automatically assigning agents and tracking statuses without creating duplicate cases.

      Customer Service: Automation can bridge gaps between customers and customer service agents by automating emails for new client onboarding, prioritizing support tickets, and generating customer feedback through satisfaction surveys.

      We provide services that range from automating simple tasks like data entry to complex processes like supply chain management.


    6. What is an example of workflow automation?
      In sales, one of the workflow examples involves automating lead management. The system is designed to automatically add or remove leads from the sales pipeline and advance them through various stages based on specific triggers. It even automates sending pre-written sales emails, allowing the sales team to focus on strategy rather than manual tasks.
      Similarly, another example of workflow automation streamlines the onboarding process in the HR department. This automated workflow handles document submissions, assists employees in signing up for benefits, and manages the entire onboarding experience. It frees up HR professionals, allowing them to focus on other critical aspects of their roles.
    7. What is workflow solution?
      A workflow solution is a system or software that streamlines essential aspects of modern business by applying advanced automation and management capabilities. It’s not just about automating individual tasks but about having the right workflow automation software and support to make the entire process more efficient.
    8. What is AI workflow automation?
      AI workflow automation takes traditional workflow automation a step further by integrating artificial intelligence technologies. This advanced form of automation utilizes machine learning, natural language processing, and other AI technologies to make more complex decisions within workflows. It can adapt to changing conditions and improve over time, offering a level of flexibility and intelligence that standard automation tools can’t provide. This allows for even more efficient and effective processes, further optimizing business operations.
    9. How to integrate AI in workflow?
      To integrate AI into a workflow, you’ll need specialized workflow systems software that supports AI capabilities. The integration often involves data mapping, algorithm selection, and continuous monitoring to ensure the AI components effectively enhance the workflow management solution.