Maintain your software on the highest level with technical support.
Technical support and maintenance
After we deliver the project there are two options to choose from. Either you decide the project is finished and you don’t need any additional assistance or you can decide to continue and chose technical support and maintenance service. The main purpose of technical support is to secure the software operations and availability as well as continue the development in DevOps model. With the agreed response time within available pool of hours and the time slots (e.g. 9-17 or 7/24; 8760) the support will be provided due to requested changes, issues or questions.
In case the project is completed and there is no need for additional technical support or maintenance that might extends the cooperation, we consider the project as closed one. Project-based or ad-hoc engagement model doesn’t provide continuous support, and whenever any additional feature, change or bug fix is required we estimate the work, provide information about team availability and start the work after agreement.
Diagnostic and estimation
Hosting environment technical support
New functionalities development
Change and requirements management
Flexible maintenance models 9-17, 24/7 (8760)