Maintain your software on the highest level with technical support.
Technical support and maintenance
After we deliver the project there are two options to choose from. Either you decide the project is finished and you don’t need any additional assistance or you can decide to continue and chose technical support and maintenance service. The main purpose of technical support is to secure the software operations and availability as well as continue the development in DevOps model. With the agreed response time within available pool of hours and the time slots (e.g. 9-17 or 7/24; 8760) the support will be provided due to requested changes, issues or questions.
Project Delivery
In case the project is completed and there is no need for additional technical support or maintenance that might extends the cooperation, we consider the project as closed one. Project-based or ad-hoc engagement model doesn’t provide continuous support, and whenever any additional feature, change or bug fix is required we estimate the work, provide information about team availability and start the work after agreement.
Bug fixing
Diagnostic and estimation
Software updated
Releases
Hosting environment technical support
New functionalities development
Change and requirements management
Time reporting
Flexible maintenance models 9-17, 24/7 (8760)
Let’s get in touch and hire top software developers in Poland
We were named in Clutch Leaders Matrix as a top .NET Development Companies in Poland in 2019. With 5 star reviews we are a trusted partner who can deliver exceptional results.
Maciej Puchała
Head of IT Solutions
+48 71 716 50 92
mapu@rightinformation.com
Trusted partner working with notable clients from around the world
DIRECTOR, CULTURAL HERITAGE PUBLISHER:
“Project management was effective and took place mainly through regular Skype/phone calls and a custom online PM software platform, as well as GitHub. The vendor’s representatives were continually available for additional queries and follow-up meetings, and were responsive to changed requirements.”
